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Message from the Chair

Message from the Executive Director

Quality Improvement Committee Report

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CCI Partners 2000-2001

Message from the Chair
Beth Durham

When I became a member of CCI’s Board of Directors three years ago, I knew just a little about how an organization like CCI functions or the challenges it faces. As my contribution to this year’s annual report, I’d like to focus on how CCI’s mission matters in practical terms.

CCI provides primary health care, nutrition education, and supplemental food to Montgomery County’s “medically needy” people and families – those who are underinsured or uninsured. Our vision is to make a reality of the proposition that your ability to see a doctor should not depend on how much money or insurance you have. Yet, in today’s world where health care costs continue to rise, CCI and the other “safety net” providers are only capable of serving less than 20 percent of the 80,000-100,000 uninsured residents of Montgomery County.

Our mission has never been more relevant than now. We must find ways to fund the care CCI delivers to the uninsured, and must manage as efficiently as we can to deliver quality care to others whose insurance is inadequate to cover their needs. Success in this mission calls for equal measures of personal commitment, hard work, professional excellence, and management skill.

People seek care at CCI for a variety of reasons. Women and children comprise the largest cohort of patients at CCI. Some patients come from families who have been in this country for two hundred years, while others are recent immigrants from over 40 countries who speak little or no English. Whatever their backgrounds or situations, CCI’s patients share a common reality: because they lack health insurance, they encounter barriers to care. These are some of the most vulnerable people in Montgomery County, and thousands of these people rely on CCI as their medical safety net provider. Serving them with dignity and respect is critical to our mission. CCI’s Board and staff take this mission seriously and strive purposefully to fulfill it.

This year marked CCI’s 29th year of service. CCI was conceived and run in its early years by a cadre of dedicated volunteers. As they built the organization, they recognized that delivering quality health care is extremely complex and time consuming, requiring extensive training, strong policies and procedures, and a high level of consistency. Today, CCI employs more than 50 professional staff who deliver culturally competent care in health centers located across Montgomery County. Our hard-working and energetic staff creatively enhances CCI’s efforts to establish and maintain quality in every aspect of our operations.

The best part of being CCI’s Chair is the wonderful people I’ve met at our special recognition Chairman’s Breakfasts, Solomon Health Center dedication, and myriad community events. All of these friends are playing important roles in fulfilling CCI’s mission. Generous individuals, companies, and service clubs donate much-needed financial support on their own or through several fundraising events, such as the Fannie Mae Foundation “Help the Homeless” Walkathon, and give us sustaining goods and services. Enthusiastic volunteers make toys or purchase books for clinic children, and individuals and agencies collaborate with us to better serve our patients. Without these valuable contributions, CCI’s mission would be unachievable.

CCI’s driving reality is the ever-present need for funding. Only with adequate financial support can we continue the daily work toward fulfilling our mission. Since joining the Board, I have witnessed the effects of decreased funding on our programs and on the fewer number of people, especially uninsured adults, we can serve. To assist in ensuring CCI’s current and future viability, the Board of Directors and I remain committed to making CCI’s sources of funding more substantial and stable.

What I have seen and experienced during my tenure as Chair has been a fulfilling collaboration with my outstanding colleagues on the Board. The Directors share a genuine and true dedication to this important agency and its work to help actively promote good health throughout our diverse community. I want to thank the Board members for their altruism, energy, and leadership. My service in your company has been a pleasure.

As we enter our thirtieth year, the makeup of the CCI community, the sources of revenue, the staff and Board members, the clinic locations-–all these may change. But not CCI’s mission. CCI exists to provide quality health care for people who otherwise would not receive it. That is what we will always do.